Systems Administrator at Swift Communications in GYPSUM

Gypsum, 81637 | 02/22/2021 | Ad id: 8-0000657524-01
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SYSTEMS ADMINISTRATOR

Swift Communications, publisher of market leading newspapers, web sites and mobile media solutions serving communities across 8 western states, is currently seeking a highly energetic Systems Administrator for our Information Services department. This position is part of a team responsible for providing user desktop support on Mac OS and Windows 10 platforms as well as equipment upkeep and repair. The systems administrator will also aid in the smooth and consistent operations of other newspaper systems. This will include installation and maintenance of hardware, software, security and telecommunication systems.
Everyday user interaction will require an effective
balance of strong customer service skills, technical knowledge, troubleshooting skills and business understanding. The position will be based in one of our Colorado mountain offices with day travel to other offices in the area as well as helping users throughout the company remotely.

Swift Communications is a privately held, growth-oriented company comprised of more than 350
dedicated employees. We offer a competitive salary and benefits package. A background check is required.

To apply please visit www.swiftcom.com/careers and select job 1918.

Responsibilities Include (but are not limited to):

• Respond to customer support requests, in person, by phone and electronically via e-mail and the help desk, ensuring prompt response and resolution. Follow-up on any requests not immediately resolved, or those handed off to someone else.
• Record details of actions taken on support
requests to improve overall team response.
• Ensure IT department standards and proce
dures are implemented and maintained.
• Recognize, document and alert IT Manager of trends in support requests.
• Recommend process improvements.
• Aid in systems and software updates
• Data back up and recovery, as directed by manager.
• Corporate system support, as directed by manager.
• Maintain company asset records.
• Regularly communicate status, challenges and successes to IT Manager. Regularly engage support staff to share knowledge and solicit solutions.

Qualifications and Desired Qualities:

• Degree in IT related field or equivalent experience.
• Have solid understanding of Mac and PC.
• At least two years in IT related field.
• Customer Service Competency: Provide top-notch customer service. Understand that our
customers (readers, advertisers, coworkers) are what we are here for, and their problem is our problem.
• Great Results: Has a passion and a drive for great results. In other words, someone who isn't looking for "good enough," but "great," or perfect. Strives for excellence.
• Team Success: Works for the team's success, or knows that the key to success is helping to make those around them successful. Develops and enables co-workers.
• Listens to others: Listens and learns from all.
We need to make sure there is a way for each
person to have a voice in shaping our future.
• Inspires Greatness: Inspire greatness by recognizing greatness in others.
• Stress Tolerance: The ability to remain calm under pressure. The 'on deadline' nature of our company can create irregular schedules and elevated emotions.
• Communications skills: Both verbal and written communication is a foundation of our work.
• Technical background and competency: Many
of the specific skills required can be learned on the job, but a demonstrated proficiency in technical
ability is critical to success.

Swift Communications is an equal opportunity
employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Company Profile
Colorado Mountain News Media
Colorado Mountain News Media

Grand, Summit, Eagle, Pitkin, Garfield, Routt and Moffat Counties, CO
Phone: Check job listing for application information
www.swiftcom.com/careers

Great People Connecting Communities

Colorado Mountain News Media (CMNM) is an integral part of the towns and communities we serve. Through newspapers, websites, lifestyle magazines, classified advertising, specialty printing and philanthropic involvement, we communicate, educate and promote.

CMNM is part of a small family-owned company (Swift Communications). We’re experienced professionals including journalists, photojournalists, press operators, Internet specialists, graphic designers, advertising consultants, business managers and more. We share a common work ethic and a love for Colorado and all things outdoors.

Great Benefits:
401(k)
Health and dental insurance
Medical flex plan
Vacation and sick pay
Paid holidays 
Work hard. Have fun. Come join the fun at Colorado Mountain News Media.

Daily Publications and Websites: The Aspen Times, Craig Press (2x per week in print), Glenwood Springs Post Independent, Sky-Hi News (2x per week in print), Steamboat Pilot & Today, Summit Daily News, Vail Daily


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