Night Auditor at Best Western Plus Eagle Lodge & Suites in EAGLE

200 Loren Lane, Eagle, 81631 | 02/11/2020 | Ad id: 8-0000549694-01
Details

Night Auditor Are you a hardworking, organized night owl who loves meeting new people? The Best Western Plus Eagle Lodge & Suites is looking for customer service rockstars to join our front desk team as a night auditor. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth and promotion. Responsibilities include:- Answer telephones to respond to guest questions and take reservations; enter reservations submitted online- Perform guest check ins, check outs, and room assignments- Provide customer service at the highest level- Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property. - Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption.  Qualifications:- A high school diploma or GED- Computer proficiency to include Microsoft suite and Google; ability to operate basic office equipment- Ability to stand and walk for extended periods of time- Ability to provide stellar customer service and handle upset guests professionally and with compassion- Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365. Audit shift runs 11pm to 7am.- Read, write, speak, and understand English.   A pre-employment drug test, including marijuana, and background screening are a condition of employment. We are proud to be an equal opportunity employer.  Best Western Plus Eagle Lodge & Suites Eagle area preferred. Bernard Cooper (970) 328-6316 gm@eaglelodgecolorado.com