BROADBAND SERVICE TECHNICIAN at City of Glenwood Springs in GLENWOOD SPRINGS

Glenwood Springs, 81601 | 11/13/2020 | Ad id: 8-0000633273-01
Details

City of Glenwood Springs

Broadband Service Technician

 

 

The City of Glenwood Springs is seeking a Broadband Service Technician for our Public Works department and Broadband division. We have a robust set of Benefits and Perks for full-time employees including Community Center passes, an Employee Assistance Program, and Medical as well as Dental and Vision insurance options. We are customer-service driven professionals who continuously innovate and responsibly manage the public’s resources.

 

GENERAL STATEMENT OF DUTIES:

The primary responsibilities of the Broadband Service Technician will be to provide tech support and preform maintenance operations in coordination with other team members. The Service Technician will also provide design and sales engineering functions as needed as well as assist in the completion of any Broadband project. Other duties, responsibilities and qualifications may be required and/or assigned.

 

EDUCATION, TRAINING & CERTIFICATIONS

Necessary:

Bachelor’s degree in related field or equivalent work and education experience.

Knowledgeable in networking.

Advanced computer skills.

Working knowledge of DHCP, DNS, WiFi, STP, Ethernet, Microsoft, Linux, SNMP, RADIUS, TACAS.

Ability to learn new technologies and apply knowledge in a fast-paced environment.

Advanced troubleshooting skills.

 

Desired:

Fiber Optic based networking experience.

Networking equipment maintenance experience.

Fiber Optic Splicing experience.

Fiber Optic Technologies including GPON.

Datacenter and premise cabling.

3-5 years’ experience in a technology-based role.

3-5 years’ experience in a customer facing role.


 

HIRING RANGE:

$20.15-24.19/hr. (DOQ)

 

EXAMPLES OF DUTIES:

Provide standby coverage for a minimum of 1 days per year and a maximum of 365 days per year.  Standby duty requires knowledge of core Broadband systems and fiber optic infrastructure. Standby coverage requires immediate response to customer inquiries and automated monitoring messages.  Provide call out assistance to the Broadband and Information Systems departments for afterhours and weekend high-priority issues. Perform other duties as assigned.

 

CORE COMPETENCIES:

Ability to pay close attention to detail and make good sound decisions based on information given.

Ability to acquiesce new information and adjust decisions as appropriate.

Possess a fundamental understanding of technology that allows for the ability to learn new systems quickly and thoroughly.

Ability to work within an OSS/BSS and update, enter, and maintain tickets.

Working knowledge and experience of current computerized operations and GIS based documentation systems.

Proficiency with Microsoft applications.

Ability to work with customers on various projects and confer with the team to deliver the best solution and service to the customer.

Ability to pay close attention to detail and make good sound decisions based on information given.

Ability to multitask and stay organized under pressure.

Ability to communicate effectively via phone, email, and verbally.

 

 

CLICK HERE to go to the City’s website and view the complete job descriptions and apply online. Resumes submitted without the City’s application will not be considered. The City of Glenwood Springs is an EOE.